Delivery Policy

 

(Delivery runs start at 9 and continue to 5)

 

*Delivery fee of $12.95 will be added to each order, for each address.  Delivery fee will vary during Valentine's Day Week and Mother's Day Week.

Daily Deliveries : After 10:00 am,  may still be available but the order will need to be placed by phone (979-690-2929) to confirm that same day delivery is still available.

Dorms/Students Living ON Campus - Pick up in store only.  We can call or send a text notifying the student that there is a surprise waiting for them to come pick up at their earliest convenience .  ( We apologize for any inconvience.  Due to excessive no shows after agreed upon time meeting times we have had to put some restricitions on these deliveries.) 

~~Delivery Protcol  &  Leave on Porch Request ~~: If the recipient is not home, we will leave a tag at the door and call/text the recipient to notify them of the delivery and arrange for redelivery or pick up.  We will also notify the sender.   IF "Leave on Porch" box is checked.    If box is checked we will do everything to accomadate the request.  The driver will judge to the best of their ability if we are able to accomadate request dependent on location safety, high heat (unsafe for chocolate), or current  inclement weather (tornado or ice storm, it is Texas,could be all in the same day) at time of delivery.   By checking the box, it is acknowledged that AF&C is not responsible for loss, damage, longevity of product or theft.  

 

WEB ORDERS - We will do our best to accommodate general requests for delivery times, but we cannot guarantee them.  If an order needs to be before noon giving the designer options of a desingers choice in the instructions box at checkout will make it easier to accomadate the requested rush time span. We are sometimes limited on inventory in the morning.  A customer service representative will call you with any questions if the request is too specific to accommodate.

Substitution Policy

Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.

Flowers

  • In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  • For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
  • If the floral container shown online is not available, a similar container will be used.

Plants

  • For green and blooming plants, similar plants may be substituted of equal or greater value.
  • For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
  • If the plant container shown online is not available, a similar container will be used.

Gourmet Chocolates and Treats

  • Because we carry fresh handmade chocolates and treats, our inventory changes rapidly. If an ordered item is unavailable, we will attempt to contact you.  However if we are unable to contact you in a timely manner, we will substitute other gourmet chocolates or treats that are as close as possible to the ordered item so the delivery is not delayed.