Substitution Policy

Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.


  • In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  • For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
  • If the floral container shown online is not available, a similar container will be used. We will match the style, color and value as closely as possible.

Gourmet Chocolates, Coffees, and Treats

  • Because we carry freshly made gourmet treats, our inventory changes rapidly. If a gourmet item is requested that is not available, we will attempt to contact you, however if we are unable to contact you in a timely matter we will substitute another item that is a close as possible to the ordered item so that the delivery is not delayed.